Privacy Policy

Who we are

PickUp ("we", "us", "our") operates the PickUp mobile app and website at playpickupsports.com. We build tools that help people find and join pickup sports games in their city.

What we collect

• Phone number:Used to verify your identity and send game reminders. We do not sell or share it with third parties.
• Name:Displayed on your profile and in game rosters so other players know who to expect.
• Location:Used to show you games nearby. We request location only when you open the app — we do not track you in the background.
• Device token:Used to send push notifications for game updates and approvals. You can disable notifications at any time in your device settings.
• Usage data:Basic analytics (screens visited, actions taken) to improve the app. No personally identifiable information is attached.

Children and youth accounts

Parents or legal guardians may create youth accounts for children under 18. We collect the child's name and date of birth solely to verify age eligibility for youth programs. Youth accounts are linked to the parent's account and cannot independently access the platform. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

How we use your information

• Match you with nearby games and courts
• Send game confirmations, reminders, and updates
• Verify parent approval for youth game participation
• Display your name and stats to other players in shared games
• Process membership payments (handled by our payment processor — we do not store card details)
• Improve app features and fix bugs

What we don't do

• We do not sell your personal information
• We do not share your phone number with other users or third parties
• We do not run ads or share data with ad networks
• We do not track your location in the background

Data storage and security

Your data is stored on servers in Canada. We use industry-standard encryption for data in transit (HTTPS) and at rest. Session tokens are stored securely on your device and are never shared.

Data retention

We retain your account data for as long as your account is active. If you delete your account, your personal information is deleted within 30 days. Game history may be retained in anonymized, aggregated form.

Your rights

You can at any time:

• Request a copy of your personal data
• Request correction or deletion of your data
• Withdraw consent for notifications
• Delete your account from the Profile screen

Third-party services

We use a small number of trusted third-party services to operate PickUp:

• Payment processing (for memberships)
• Push notification delivery (Apple APNs / Google FCM)
• Cloud hosting (server infrastructure)

These services only receive the minimum data necessary to perform their function and are contractually bound to protect your information.

Changes to this policy

We may update this policy as the app evolves. If we make material changes, we'll notify you via push notification or in-app message. Continued use of PickUp after changes constitutes acceptance of the updated policy.

Contact us

Questions about this policy or your data? privacy@playpickupsports.com